Project Services

HUMAN RESOURCES MANAGEMENT

Perhaps more than any other industry, successful hotel management relies on quality human contact at every stage of service. D’CREATOR has the expertise to maximize the potential of your human resource investment.

  • Recruitment & Selection

  • Employee & Labour Relations

  • Training & Development

  • Compensation & Benefits

  • Risk Management

  • Legislative Compliance

  • Union Negotiations

  • Brand Employee Compliance

PURCHASING & DESIGN ADMINISTRATION

Our in-house purchasing department offers a comprehensive procurement network and uses the collective purchasing power of all our hotels, ensuring high quality goods and services, at the very best pricing, no matter the hotel brand or geographic location. We have access to brand name product and have excellent relationships with suppliers (whether purchasing or replenishment) in both Canada and the USA.

  • Comprehensive procurement networking for D’CREATOR’s entire portfolio

  • Ensuring brand standards are met or exceeded with centralized purchasing prices

  • Purchasing and/or replenishing for rooms operation, food and beverage, engineering & building maintenance, administrative, technology and genera

DEVELOPMENT SERVICES

D’CREATOR's development services are custom designed for each client. Our development and management experience makes us ideally suited to assist with hotel development projects from feasibility study to pre-opening and opening. We also coordinate all the construction requirements of property improvement plans (PIPs) and major renovation/re-branding requirements.

  • Identification of potential markets

  • Due diligence requirements and surveys

  • Site assessment and acquisitions

  • Coordinate and analyze feasibility, engineering and environmental studies

  • Zoning and municipal requirements

  • Concept and master planning and property improvement planning

  • Engage consultants, design coordination, review and approval process

  • Hotel brand standards coordination, reviews and approvals

  • Coordination with all authorities for permits and approvals

  • Capital cost budgets, construction schedules, cash flows, project pro forma projections

  • Interior design coordination, specifications and budget

  • Construction tendering, contracts, and contract administration, monthly cost control and reporting

  • Quality control, inspections and closeout documentation

  • Purchase, delivery and install coordination of furniture, fixtures and equipment

  • Complete integration with D’CREATOR’s Pre-Opening Operations team

GUEST SATISFACTION

It’s important to keep on top of what guests are saying about their stay. D’CREATOR is able to track and manage guest comments, responses and reviews to help pinpoint areas for improvement and facilitate winning experiences.

Responding to guest comments

  • Review and analysis of all brand guest comment programs

  • Analysis of third party website reviews

  • Provide best practices for the online review space